Returns & Refunds

We want you to love your shower upgrade. If something isn't right, here's how returns work.

Return window

Standard: you can request a return within 30 days of delivery.
Holiday returns: orders placed between November 1 and December 25, 2026 can be returned until January 15, 2027, even if that's more than 30 days after delivery.

Eligibility

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. We'll also need your order number.

How to start a return

Contact us at support@cascalo.com or through our Contact page with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please don't send items back without contacting us first: packages sent without instructions can't be accepted.

Return shipping

For change-of-mind returns, return shipping costs are the customer's responsibility and aren't refundable. If your item arrived damaged, defective or wrong, you won't pay for return shipping (see below).

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us at support@cascalo.com within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund of that item.

Refunds

Once we receive and inspect your return (or approve a damaged/defective claim), we'll email you to confirm. Approved refunds go back to your original payment method. Your bank or payment provider may take some additional time to post the refund.