Privacy policy

This Privacy Policy explains how Cascalo ("Cascalo", "we", "us") collects, uses and shares your personal information when you visit or buy from our online store (the "Site"). Cascalo is an online store operated from Peru that sells to customers in the United States.

Information we collect

Information you give us: your name, email address, shipping and billing address, phone number (if provided), order details, and any messages you send us through our contact form or by email.
Payment information: payments are processed by our e-commerce platform and payment providers (such as Shopify and PayPal). We don't store your full card details.
Information collected automatically: when you browse the Site, we and our service providers collect device and usage information (browser type, IP address, pages viewed, referring site) using cookies and similar technologies.
Email list: if you join our email list (for example, the Black Friday VIP list), we collect your email address and your subscription preferences.

How we use your information

To process and fulfill your orders, including sending your order to our suppliers and their fulfillment partners so it can be shipped to you.
To communicate with you about your order, returns and support requests.
To send marketing emails, only if you've subscribed. You can unsubscribe at any time using the link in any email.
To run, secure and improve the Site, and to prevent fraud.
To measure and improve our advertising (for example, understanding which ads lead to visits or purchases).
To comply with legal obligations.

How we share your information

We don't sell your personal information for money. We share it only as needed with:

Our e-commerce platform (Shopify), which hosts the Site and processes orders.
Payment providers (such as Shopify Payments or PayPal) to process payments.
Suppliers and fulfillment/shipping partners, which receive your name, shipping address and order details so they can deliver your order.
Email and advertising services (such as Shopify Email and Meta), for subscribed marketing and ad measurement.
Authorities, when required by law.

Some of these providers are located outside the United States, so your information may be processed in other countries.

Cookies and advertising

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how the Site is used and measure advertising. You can control cookies through your browser settings and, where available, through our cookie banner. Using the Site with cookies disabled may affect some features.

Your rights and choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop using it for marketing. To make a request, contact us at support@cascalo.com or through our Contact page. We may need to verify your identity before responding. You can unsubscribe from marketing emails at any time.

Data retention

We keep order information for as long as needed to fulfill orders, handle returns, and meet legal, tax and accounting obligations. We keep email-list information until you unsubscribe or ask us to delete it.